Never Miss a
Customer
Run your Business Without Chaos.
How Soulid Works
Powered by AI and integrates with your existing POS and systems.
Your phone is ringing. Your floor is full. No one picks up.
30%
of calls missed during peak hours
$26K–$78K
annual revenue disappearing
One person tied up
answering phones = chaos on the floor
Manual bookings
duplicate bookings, no-shows
No visibility
into calls, orders, or bookings
Decisions on gut feeling
not data
WHY CHOOSE US
Businesses use Soulid to capture more enquiries, recover missed revenue opportunities, and provide 24/7 customer support without increasing staffing costs.
"We're answering calls we used to miss. The WhatsApp integration means our team knows about orders instantly."
Owner,
Managing Director at Merritt Business
Unlimited
Simultaneous calls answered 24/7
24/7
Customer support without additional staffing
<1 month
Average Time to Positive ROI
REAL OUTCOMES
More calls answered = more orders captured during peak service
Staff freed from phones, focused on service and hospitality
Every call is a potential order, booking, or regular customer
Access Soulid on iOS or web, integrates seamlessly with your POS and tools. Direct POS integrations launching soon.
Manage orders from your phone or desktop. Notifications flow to your team. Your receipt printer knows what's happening. No setup required.
All live features: iOS app, web dashboard, SMS, email, receipt printer, bookings, and waitlist management.
Manage everything from your phone or desktop. Real-time orders, bookings, notifications, and more.
Take orders, manage bookings, and monitor live notifications on the go. Your Business management center fits in your pocket.
Complete control from your computer. View all orders, bookings, staff alerts, menu management, and detailed analytics in one place.
Plans and Pricing
What you pay should match what you get back. No per-cover booking fees. No per-minute call-centre surcharges. Just flat monthly pricing set for Australian venues, Australian call volumes, and Australian labour costs.
Free 6-week trial with terms and conditionsSingle-location venues with lower to moderate call volume
per month
Billed Annually Save 20%
Single-location venues with heavier call traffic and more workflow complexity
per month
Billed Annually Save 20%
Restaurant groups running two to five locations
Based on number of venues and call volume. Talk to sales for an exact quote.
Free 6-week trial with terms and conditions
Can't find your answer? Contact Us
Direct POS integrations are coming soon. The first wave includes Square, Toast, SpotOn, and Clover. Until your POS has a direct integration, Soulid can send confirmed orders and bookings via SMS or email to your team, and your staff can enter them manually into your system. Many pilot restaurants manage this seamlessly during setup.
You set your operating hours in the dashboard. Soulid only answers calls during the hours you specify. If you're closed, callers hear a message letting them know your next opening. This respects your schedule completely — whether you close Sundays, Mondays, or run shortened hours on certain days.
Yes. You update your menu, special offers, and business info in the dashboard in seconds, and Soulid immediately uses that information on the next call. During seasonal rushes, festivals, or holiday specials (Eid, Christmas, summer events), Soulid knows what you're promoting and can inform callers, suggest items, and capture orders accurately.
Not currently. Soulid captures the order details, confirms the pickup or reservation time, and passes the order to your team. Your staff takes payment at pickup or confirms the reservation. Payment processing is on the roadmap for future versions.
Most restaurants are ready to go live in 2–3 days. We port your phone number, load your menu and hours into the dashboard, and configure your staff notification preferences (SMS, WhatsApp, receipt printer). No complex setup, no custom coding. Our team walks you through everything.
Absolutely. You can manage all your locations from one dashboard. Each branch has its own phone number, hours, menu, and staff alerts. You get one unified view of all calls, orders, and bookings across every location — so you always know what's happening everywhere.
Soulid escalates the call to a human. You can set up escalation rules (e.g., transfer to a staff member, send a callback request with your contact info, or record a message). The caller is never left hanging. Escalations are tracked in your dashboard so you can learn what questions or requests come up often and adjust the AI's training if needed.
Still have questions? Let us walk you through everything specific to your restaurant.
Book a DemoBook a 15-minute demo and walk through your call flow on your existing phone number.
