Privacy Policy

At Soulid.ai, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Soulid.ai collects, uses, stores, and safeguards information when you use our website, products, and services.

Our goal is to be transparent about the information we collect and how it is used to deliver our AI-powered communication and business automation services.

We use your information to:

• • Provide and operate our services
• • Manage customer accounts
• • Respond to inquiries and support requests
• • Schedule demonstrations and consultations
• • Improve platform performance and user experience
• • Deliver AI-powered communication and automation services
• • Send service updates, product announcements, and relevant communications
• • Monitor security, detect fraud, and prevent misuse
• • Comply with legal and regulatory obligations

We will only use your information for the purposes described in this Privacy Policy or as otherwise permitted by law.

We may send you information about our products, services, events, and updates that may be relevant to your business.

You may opt out of marketing communications at any time by:

• • Clicking the unsubscribe link in our emails
• • Contacting us directly

Opting out of marketing communications will not affect important service-related notifications.

Soulid.ai does not sell your personal information.

We may share information with:

• • Trusted service providers and technology partners that support our platform
• • Payment processors and infrastructure providers
• • Professional advisers, auditors, or legal representatives
• • Government authorities or regulators where required by law

We only share information necessary to provide our services or comply with legal obligations.

We take reasonable technical and organizational measures to protect personal information against:

• • Unauthorized access
• • Disclosure
• • Loss
• • Misuse
• • Alteration
• • Destruction

These measures may include:

• • Access controls
• • Encryption where appropriate
• • Secure cloud infrastructure
• • Monitoring and security practices designed to protect customer data

While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

Our website uses cookies and similar technologies to improve user experience and understand website usage.

Types of cookies we may use include:

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

We retain personal information only for as long as necessary to:

• • Provide our services
• • Meet contractual obligations
• • Resolve disputes
• • Comply with legal, regulatory, and tax requirements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Depending on your location and applicable privacy laws, you may have the right to:

• • Access your personal information
• • Request correction of inaccurate information
• • Request deletion of your personal information
• • Object to certain processing activities
• • Request restriction of processing
• • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Our website and services may integrate with third-party platforms, including booking systems, POS systems, analytics providers, and communication platforms.

These third parties may have their own privacy policies, and we encourage you to review them before using their services.

Depending on where you are located, your information may be transferred to and processed in countries where our service providers operate.

Where required, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically.