Answer every call, capture every order, automate every shift.
How Soulid Works
Five moments sit between a ringing phone and a happy customer. Soulid runs all of them.
Customer dials your existing number. The call reaches Soulid through the existing telco route — no new number for the customer to learn.
In under three seconds, with the voice and greeting you configured. Caller disclosure is built into the greeting.
Thanks for calling, how can I help you today?
Soulid identifies intent (order, booking, or configured question), asks for the detail it needs, and handles follow-ups naturally.
“I’d like a table for 4 tonight at 7pm.”
“Sure, I can help you with that.”
Soulid reads back the detail, captures the order or books the table, and triggers the right staff alerts. Complex cases escalate to a human.
Customer gets an SMS. The kitchen gets a printed ticket. The manager gets a WhatsApp alert. The dashboard updates live.
SMS sent
to customer
Ticket printed
in kitchen
Manager alert
on WhatsApp
Seamlessly integrated with
All powered by AI
Integrates with your existing POS and systems.
Instant alerts, kitchen ready workflows, and less interruption during service.
Soulid identifies intent (order, booking, or configured question), asks for the detail it needs, and handles follow-ups naturally.
Tickets land on your existing receipt printer, formatted for the kitchen. Nobody is rewriting a handwritten docket from a bad phone line.
Phone duty isn't a person anymore. Front-of-house stays with tables. The chef stays on the line. The manager stops being the phone's fallback.
Built to keep service moving
Soulid handles the calls so your team can focus on what matters.
What the owner sees
The point of Soulid isn't another dashboard to watch.
It's fewer manual handoffs — so the team can stay on the floor and in the kitchen.
Open a short dashboard view between covers and see calls answered, orders in, bookings confirmed, and revenue captured for the shift in progress.
Every order and booking gets an SMS. Customers waiting for a table get a text update when it's ready. Less "is my order coming?" for the team to answer.
Every task maps to one of three pillars: revenue capture, operational automation, and real-time visibility.
Revenue Capture
Operational Automation
Real-time Visibility
Smart handoffs. Happy customers.
Soulid handles the routine. It does not try to handle everything. The flow is built so customers never dead-end.
Large group bookings with specific requirements, function-room enquiries, or anything outside the configured scope transfer to a staff member you nominate.
Soulid recognises when a caller is getting irritated or the conversation isn't progressing, and hands off to a human before the customer gives up.
Once an order is placed, changes go to a human so nothing moves without the team's awareness. Cart updates before the order is finalised are automatic.
Every call has a path. Every customer gets the help they need.
Quick & Easy Setup
No tech overhaul, no new behaviour to teach customers.
The bulk of setup is telling us how your venue runs today.
Share your menu, operating hours, reservation rules, and staff notification contacts. We configure Soulid around how the venue already runs.
Call forwarding is set on your existing line so Soulid answers inbound calls. Kitchen printer and WhatsApp alerts are wired to the right staff.
Your team runs live test calls covering common orders, bookings, and edge cases. We tune the wording and escalation paths with you before go-live.
Traffic flips. Soulid handles inbound calls from the next service. A Soulid launch contact is on standby through the first week.
7-10 Days
Typical time to go live
No Tech Overhaul
Works with your existing phone number and systems
We do the Heavy Lifting
We handle setup, testing and fine-tuning
Launch Support
Real humans on standby when you go live
Book a 15-minute demo and walk through your call flow on your existing phone number.
